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Privacy Policy

Last updated: January 15, 2025

At Shop Bridge, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, share, and protect information when you use our e-commerce platform and related services.

By using Shop Bridge, you agree to the collection and use of information in accordance with this policy. If you have any questions, please contact our privacy team.

Table of Contents

  1. 1. Information We Collect
  2. 2. How We Use Your Information
  3. 3. Information Sharing
  4. 4. Data Security
  5. 5. Your Rights and Choices
  6. 6. Cookies and Tracking
  7. 7. International Data Transfers
  8. 8. Children's Privacy
  9. 9. Changes to This Policy
  10. 10. Contact Us

1. Information We Collect

When you use Shop Bridge, we collect information to provide and improve our services:

Account Information

  • Name, email address, and contact details
  • Business information (company name, address)
  • Payment information for billing purposes

    • Store Data

  • Products, orders, and customer information you add to your store
  • Store settings and customizations
  • Analytics and performance data

    • Usage Information

  • How you interact with our platform
  • Device information and IP addresses
  • Browser type and settings

    • Third-Party Data

  • Information from integrated services (payment processors, shipping carriers)
  • Data from social media platforms if you connect them

    • 2. How We Use Your Information

    We use the information we collect to:

    Provide Our Services

  • Create and maintain your account
  • Process transactions and payments
  • Deliver customer support

    • Improve Our Platform

  • Analyze usage patterns and trends
  • Develop new features and services
  • Fix bugs and optimize performance

    • Communicate With You

  • Send important updates about your account
  • Provide product announcements and tips
  • Send marketing communications (with your consent)

    • Legal and Security

  • Comply with legal obligations
  • Prevent fraud and abuse
  • Protect our users and services

    • 3. Information Sharing

    We do not sell your personal information. We may share information in these situations:

    With Your Consent

  • When you explicitly authorize sharing
  • When you integrate third-party services

    • Service Providers

  • Payment processors to handle transactions
  • Cloud infrastructure providers
  • Analytics and monitoring services
  • Customer support tools

    • Legal Requirements

  • When required by law or legal process
  • To protect rights, safety, and property
  • In connection with business transfers

    • Aggregated Data

  • We may share anonymized, aggregated statistics
  • This data cannot identify individual users

    • 4. Data Security

    We take security seriously and implement industry-standard measures:

    Technical Safeguards

  • Encryption in transit (TLS/SSL) and at rest
  • Regular security audits and penetration testing
  • Secure data centers with physical security

    • Access Controls

  • Role-based access to sensitive data
  • Two-factor authentication available
  • Regular access reviews

    • Incident Response

  • 24/7 security monitoring
  • Incident response procedures
  • Breach notification within required timeframes

    • Compliance

  • PCI DSS compliant for payment processing
  • SOC 2 Type II certified
  • Regular third-party audits

    • 5. Your Rights and Choices

    You have control over your personal information:

    Access and Portability

  • Request a copy of your data
  • Export your store data at any time
  • Receive data in a portable format

    • Correction and Deletion

  • Update your account information
  • Request deletion of your data
  • Delete your account entirely

    • Marketing Preferences

  • Opt out of marketing emails
  • Manage notification settings
  • Control cookie preferences

    • Regional Rights

  • GDPR rights for EU residents
  • CCPA rights for California residents
  • Contact us to exercise your rights

    • 6. Cookies and Tracking

    We use cookies and similar technologies:

    Essential Cookies

  • Required for basic functionality
  • Remember your login session
  • Store your preferences

    • Analytics Cookies

  • Understand how you use our platform
  • Measure feature performance
  • Identify areas for improvement

    • Marketing Cookies

  • With your consent only
  • Personalize content and ads
  • Measure advertising effectiveness

    • Managing Cookies

  • Use our cookie consent banner
  • Adjust browser settings
  • Some features may not work without cookies

    • 7. International Data Transfers

    Your data may be processed in different countries:

    Transfer Mechanisms

  • Standard Contractual Clauses (SCCs)
  • Data Processing Agreements with vendors
  • Compliance with applicable regulations

    • Data Locations

  • Primary servers in the United States
  • Regional backups for performance
  • Compliant with data localization laws

    • Your Protections

  • Same security standards globally
  • Contractual protections for transfers
  • Right to know where data is processed

    • 8. Children's Privacy

    Our services are not intended for children under 16:

  • We do not knowingly collect data from children
  • Parents can contact us to remove children's data
  • Age verification may be required in certain regions

    • 9. Changes to This Policy

    We may update this policy from time to time:

  • We'll notify you of significant changes
  • Review date shown at the top of this page
  • Continued use constitutes acceptance
  • Previous versions available upon request

    • 10. Contact Us

    For privacy-related questions or requests:

    Privacy Team

    Email: privacy@shopbridge.io

    Data Protection Officer

    Email: dpo@shopbridge.io

    Mailing Address

    Shop Bridge Privacy Team

    123 Commerce Street

    San Francisco, CA 94105

    United States

    We respond to all requests within 30 days.

    Related Documents

    Terms of ServiceCookie PolicySecurity