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Terms of Service

Last updated: January 15, 2025

Effective date: February 15, 2025

Welcome to Shop Bridge! These Terms of Service ("Terms") govern your access to and use of Shop Bridge's e-commerce platform and services ("Service"). Please read these Terms carefully before using our Service.

1. Acceptance of Terms

By accessing or using Shop Bridge's services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing our services.

These terms apply to all visitors, users, merchants, and others who access or use the Service. Additional terms may apply to specific features or services.

2. Description of Service

Shop Bridge provides an e-commerce platform that enables merchants to create online stores, manage products, process orders, and accept payments.

Core Features Include:

  • Online store builder and hosting
  • Product and inventory management
  • Order processing and fulfillment
  • Payment processing integrations
  • Analytics and reporting
  • Customer management tools
  • We reserve the right to modify, suspend, or discontinue any part of the Service at any time with or without notice.

    3. Account Registration

    To use certain features of the Service, you must register for an account. You agree to:

  • Provide accurate, current, and complete information
  • Maintain and update your information as needed
  • Maintain the security of your password and account
  • Accept responsibility for all activities under your account
  • Notify us immediately of any unauthorized access
  • You must be at least 18 years old or the age of majority in your jurisdiction to create an account.

    We reserve the right to suspend or terminate accounts that violate these terms or engage in fraudulent activity.

    4. Acceptable Use

    You agree to use the Service only for lawful purposes. You must not:

    Prohibited Activities:

  • Violate any applicable laws or regulations
  • Sell illegal, counterfeit, or regulated products
  • Infringe on intellectual property rights
  • Engage in fraud, deception, or misleading practices
  • Harass, abuse, or harm others
  • Transmit malware or malicious code
  • Attempt to gain unauthorized access to our systems
  • Interfere with or disrupt the Service
  • Content Restrictions:

  • No adult content without proper age verification
  • No content promoting violence or hate
  • No content violating third-party rights
  • No spam or unsolicited communications
  • We reserve the right to remove content and terminate accounts that violate these policies.

    5. Payment Terms

    Subscription Fees:

  • Fees are charged based on your selected plan
  • Monthly plans are billed monthly; annual plans are billed yearly
  • Prices are subject to change with 30 days notice
  • All fees are non-refundable except as required by law
  • Transaction Fees:

  • Transaction fees apply based on your plan level
  • Fees are calculated on gross transaction amounts
  • Third-party payment processor fees may also apply
  • Billing:

  • You authorize us to charge your payment method
  • Failed payments may result in service suspension
  • You are responsible for all applicable taxes
  • Upgrades and Downgrades:

  • You can change plans at any time
  • Upgrades take effect immediately with prorated billing
  • Downgrades take effect at the next billing cycle
  • 6. Intellectual Property

    Our Property:

    The Service, including all content, features, and functionality, is owned by Shop Bridge and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works without our permission.

    Your Content:

    You retain ownership of content you upload to the Service. By uploading content, you grant us a non-exclusive, worldwide license to use, store, display, and distribute your content as necessary to provide the Service.

    Feedback:

    Any feedback, suggestions, or ideas you provide may be used by us without compensation or attribution to you.

    Trademarks:

    Shop Bridge and related logos are our trademarks. You may not use them without our written permission.

    7. Third-Party Services

    The Service may integrate with or link to third-party services. These services are governed by their own terms and policies.

    Payment Processors:

    Payments are processed by third-party providers (e.g., Mollie). You must comply with their terms in addition to ours.

    App Integrations:

    Third-party apps available through our platform are provided by independent developers. We are not responsible for their functionality or policies.

    External Links:

    Links to external websites are provided for convenience. We do not endorse or assume responsibility for third-party content.

    You acknowledge that we have no control over, and assume no responsibility for, third-party services.

    8. Data and Privacy

    Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect your information.

    Your Responsibilities:

  • Comply with applicable data protection laws
  • Obtain necessary consents from your customers
  • Provide appropriate privacy notices
  • Protect customer data in your possession
  • Customer Data:

    You own the customer data collected through your store. We process this data on your behalf as described in our Privacy Policy.

    Data Export:

    You can export your data at any time. Upon account termination, we retain data for a limited period before deletion.

    9. Limitation of Liability

    TO THE MAXIMUM EXTENT PERMITTED BY LAW:

    Disclaimer of Warranties:

    The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

    Limitation of Damages:

    Shop Bridge shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities.

    Maximum Liability:

    Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim, or $100, whichever is greater.

    Exceptions:

    Some jurisdictions do not allow certain limitations. In such cases, liability is limited to the extent permitted by law.

    10. Indemnification

    You agree to indemnify, defend, and hold harmless Shop Bridge, its officers, directors, employees, and agents from any claims, damages, losses, and expenses (including legal fees) arising from:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any third-party rights
  • Products or services sold through your store
  • Your content or business practices
  • Disputes with your customers
  • We reserve the right to assume exclusive defense of any matter subject to indemnification by you.

    11. Termination

    By You:

    You may terminate your account at any time through your account settings or by contacting us. Termination takes effect at the end of your billing period.

    By Us:

    We may suspend or terminate your account immediately if you:

  • Violate these Terms
  • Engage in fraudulent activity
  • Fail to pay fees when due
  • Pose a risk to our platform or users
  • Effect of Termination:

  • Access to the Service will cease immediately
  • You may export your data before termination
  • Fees paid are non-refundable (except as required by law)
  • Provisions that should survive will remain in effect
  • 12. Dispute Resolution

    Informal Resolution:

    Before filing a formal claim, you agree to contact us and attempt to resolve the dispute informally.

    Arbitration:

    Any disputes not resolved informally shall be resolved through binding arbitration under the rules of the American Arbitration Association.

    Class Action Waiver:

    You agree to resolve disputes on an individual basis and waive any right to participate in class actions.

    Governing Law:

    These Terms shall be governed by the laws of the State of California without regard to conflict of law principles.

    Jurisdiction:

    For matters not subject to arbitration, you consent to the exclusive jurisdiction of courts in San Francisco, California.

    13. General Provisions

    Entire Agreement:

    These Terms, together with our Privacy Policy and any additional terms for specific features, constitute the entire agreement between you and Shop Bridge.

    Severability:

    If any provision is found unenforceable, the remaining provisions will continue in effect.

    Waiver:

    Our failure to enforce any right or provision shall not be deemed a waiver of such right or provision.

    Assignment:

    You may not assign these Terms without our consent. We may assign our rights and obligations without restriction.

    Notices:

    We may provide notices via email, posting on the Service, or other reasonable means. You must provide notices to us via email to legal@shopbridge.com.

    Force Majeure:

    We shall not be liable for delays or failures due to circumstances beyond our reasonable control.

    14. Changes to Terms

    We may modify these Terms at any time. Changes will be effective when posted, unless we specify otherwise.

    Notification:

    We will notify you of material changes via email or through the Service at least 30 days before they take effect.

    Continued Use:

    Your continued use of the Service after changes become effective constitutes acceptance of the modified Terms.

    Disagreement:

    If you do not agree to the modified Terms, you must stop using the Service and may terminate your account.

    Previous Versions:

    We maintain previous versions of these Terms, which are available upon request.

    15. Contact Information

    For questions about these Terms, please contact us:

    Legal Department

    Email: legal@shopbridge.com

    Mailing Address:

    Shop Bridge Legal Team

    123 Commerce Street

    San Francisco, CA 94105

    United States

    For general support, visit our Help Center or contact support@shopbridge.com.